Return Policy

Last Updated: August 12, 2026

We appreciate your business and want every purchase to be a positive experience. If you encounter a problem with your order, please contact our customer support team at support@aquanexisstore.com and provide your Order Number and Order Email. This allows us to review your order and assist you as efficiently as possible.

Please read the following policy carefully before submitting a claim.

General Return Policy

All purchases made through our store are considered final sale.

We do not accept standard returns or product exchanges. The only exceptions apply when an item arrives with a verified quality problem or when the product received is different from the item originally ordered.

Damaged, Defective, or Incorrect Items

We are committed to maintaining the quality of the products we provide. If your order arrives damaged, defective, or contains an incorrect item, please reach out to our support team before taking any other action.

We strongly recommend checking your package and its contents shortly after delivery. Any issue must be reported to us within 7 days from the date of delivery.

To submit a claim, please email support@aquanexisstore.com and include the following:

• Your Order Number (for example, 015SHOP-1218) and the email address used when placing the order.
• A clear explanation of the problem you encountered.
• Relevant photos or video clearly showing the damage, defect, or incorrect product.

After receiving your request and supporting materials, our team will review the circumstances of the claim. The resolution will be determined individually based on the specific situation.

Depending on the outcome of our assessment, an approved claim may qualify for one of the following:

• A replacement item
• A partial refund
• A full refund

The final resolution is determined at our discretion based on the information and evidence provided.

Refund Processing

When a partial or full refund has been approved, the applicable amount will be returned to the original payment method used for the purchase.

Please allow approximately 7–12 business days for the refunded amount to appear in your account.

The actual time required for the funds to become available may vary depending on your bank, card issuer, or payment provider. Once the refund has been processed on our end, any additional processing time is outside our control.

Exchanges and Replacements

We do not provide standard product exchanges.

A replacement may only be considered when an item arrives damaged or defective and the corresponding claim has been reviewed and approved by our support team.

Replacement requests are not available for ordinary returns, preference changes, or other reasons outside the approved circumstances described in this policy.

Unauthorized Returns

Please do not mail or ship any product back to us unless our customer support team has specifically instructed you to do so.

Before returning anything, you must first contact us and submit your claim for review.

Products sent back without prior authorization or without an approved claim will not be accepted or processed. We cannot provide a refund, replacement, or other resolution for unauthorized returns.

Contact Us

If you have questions regarding this Return Policy or believe there is an issue with your order, please contact our support team directly.

Email Support (24/7):
support@aquanexisstore.com

Phone & Text Support:
+1 (424) 688-6492

When contacting us about an order-related issue, please include your Order Number and Order Email so we can identify your purchase and review your request without unnecessary delays.

We value our customers and will make reasonable efforts to review eligible claims and provide an appropriate resolution in accordance with this policy.